Frequently Asked Questions (FAQ)


FAQ – General

Welcome to Industrial Luv Products! Here are some common questions and answers to help you navigate your shopping experience. If you have any further queries, contact our customer support team.

  1. What products do you offer in your store? We offer a diverse range of products, including adult toys, lingerie, sexy footwear, lubricants, massage products, BDSM equipment, sexual wellness products, gender expression items, books, and more. Our goal is to cater to a variety of preferences and desires.
  2. Are your products safe to use? Yes, all our products are sourced from reputable manufacturers and are made from body-safe materials. We prioritize quality, safety, and the overall well-being of our customers. Please read the product descriptions and instructions carefully before use.
  3. How do I place an order? You can place an order through our secure website. Simply add the desired items to your cart, proceed to checkout, and follow the steps to complete your purchase. Or you can also visit our physical store in Regina, Saskatchewan, and purchase in person.
  4. Is my privacy protected when shopping with you? Absolutely! We understand the importance of privacy. Your personal and payment information is kept confidential and secure. We use industry-standard encryption to protect your data.
  5. How discreet is the packaging? We value your privacy, and all orders are shipped in plain, unmarked packaging. The sender's name will not reveal the nature of the contents inside.
  6. What payment options do you accept? We accept Debit, Visa, MasterCard, American Express, Cash, & e-Transfer in the store.  Online orders can be paid for securely through PayPal (they accept all major credit cards) or through e-Transfer (to [email protected]) before the items are shipped out.
  7. Do you offer international shipping? We offer international shipping to the continental USA. Shipping rates and delivery times may vary based on your location. Please refer to our shipping page for more information.
  8. Can I return or exchange a product? We take pride in our high level of customer satisfaction and service reputation and therefore offer a 14-day limited warranty on all novelty products purchased through our store. We may replace the toy with a working model if the toy’s mechanics fail within the 14-day period. All exchanges need to be accompanied by the original receipt. Please refer to our Exchange Policy page for more information. You may contact the toy's manufacturer if a problem occurs after the allotted exchange window. Check out the Warranty Page for more information.
  9. Is there an age restriction for purchasing from your store? Yes, you must be of legal age (18 years or older) to enter our physical store or purchase adult products on our website. We do require age verification before completing your purchase.
  10. How can I reach your customer support? You can reach our customer support team by email. Our knowledgeable and friendly representatives can assist you with any questions or concerns.
  11. Are there any promotions or discounts available? Yes, we regularly offer promotions, discounts, and special deals. Keep an eye on our website and social media for the latest news, and subscribe to our newsletter to stay updated on the latest offers. Pleasure Point Reward Members get even more special promotions. So it pays to become a rewards member! 
  12. Do you provide educational resources? Yes, we believe in promoting sexual wellness and education. Our website may include informative articles, guides, and resources to help you make informed decisions about your sexual well-being. We also have an Information Centre in our store that has various resources in it.

Please remember that open communication and consent are essential in any intimate relationship. Enjoy your shopping experience, and feel free to explore our wide range of products designed to enhance your pleasure and satisfaction.


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FAQ - Adult Toy Care

Below are some commonly asked questions about caring for your adult sex toys. Proper maintenance and hygiene will help you enjoy your products safely and prolong their lifespan. If you have more questions, don't hesitate to contact our customer support team.

  1. How should I clean my adult sex toys? Cleaning your toys after each use is crucial. Most toys can be cleaned with mild soap and warm water. You can also use a toy cleaner to safely sanitize the toy before storage or sharing it with another person. Some toys are waterproof and can be fully submerged, while others might need careful cleaning to avoid damaging their electronic components.
  2. Can I use antibacterial wipes or sprays to clean my toys? A toy-specific, antibacterial cleaner is generally a better option as it's designed to be safe for your toys' materials. If you use wipes or sprays, ensure they're compatible with your toy's material, and avoid getting liquids into any openings or charging ports.
  3. How do I store my adult sex toys properly? Store your toys separately in a cool, dry place away from direct sunlight and extreme temperatures. Many toys have storage pouches or cases to keep them clean and discreetly stored. Avoid storing un-bagged toys together, as they might react with each other and bond together.
  4. What lubes are safe to use with my toys? Water-based lubes are safe to use with all adult toys. Avoid using silicone or oil-based lubes, as they can damage certain materials. Always check the manufacturer's recommendations for the type of lubricant compatible with your toy.
  5. Can I share my adult sex toys with a partner? It's best to avoid sharing toys without proper cleaning and protection, even with a partner. If you do wish to share, use a condom on the toy or consider using a toy-specific barrier sleeve. Cleaning the toy thoroughly before and after each use is still crucial, including using a toy cleaner to sanitize your toy.
  6. How often should I replace my adult sex toys? The lifespan of a toy can vary depending on its material, quality, and how well it's maintained. Check for signs of wear, such as cracks, discoloration, or changes in texture. If you notice any damage, it's time to replace the toy to ensure both your safety and pleasure.
  7. What's the best way to dry my toys after cleaning? Pat your toys dry with a clean, lint-free cloth or towel. Ensure they're completely dry before storing them to prevent the growth of mold or bacteria. Avoid using excessive heat or direct sunlight to speed up the drying process.
  8. Can I use my adult sex toys in the bath or shower? Many adult toys are waterproof and designed for use in wet environments. However, always check the manufacturer's specifications to ensure your toy is safe for water play. Additionally, ensure that any charging ports are securely closed before submerging your toy.

Proper care and maintenance of your adult sex toys will ensure your health and safety and enhance your overall experience. If you have any further questions about caring for specific products, please contact our customer support team for guidance.