Exchange Policy



We take pride in our high level of customer satisfaction and our service reputation and therefore offer a 14 day limited warranty on all novelty products purchased through our store. We may replace the toy with a working model only if the toy’s mechanics fail within the 14 day time period. All exchanges need to be accompanied by the original receipt. 

If there is a warranty on the toy through the manufacturer, it may override our in-house warranty. Manufacturers including We-Vibe, & Lelo are included on this list.

All exchange requests will need to be verified before and exchange is granted. If the toy in question is rechargeable, we may need to charge the toy for us to verify where the defect is. This could mean the exchange would be granted later that same day (or the following day) depending on when the process starts. We thank you for your understanding.

If a problem occurs after the allotted exchange window, you may get in contact with the toy’s manufacturer. Check out the Warranty Page for more information.

Due to Covid19, all sales are final on lingerie and footwear effective March 17th, 2020.

Intimate Apparel purchased may be exchanged within 14 days of the purchase date assuming:

  • Tags are still attached
  • The items are not soiled
  • Purchase is accompanied with the original receipt.

Absolutely NO exchanges will be granted without a receipt. If you need more help or information please click here to contact us.

All clearance items are sold in "as is" condition. All sales are final on clearance merchandise.


How to Make an Exchange

1) Mail back the goods making sure you include all the information we will need to ensure the correct exchange or credit to your account:

- Date and time of purchase
- Name
- Address
- Phone number
- Copy of original receipt. (Please hold onto original for your records.)
- Why the exchange is being made. (What was defective about the item?)
- Any other pertinent information about the situation.

Exchanges will be made within a maximum of 3 business days once the correct information and product(s) are received.

Regular mail is generally fine to send small items but for orders valued over $100 we would recommend using a traceable method such as registered post. It is your responsibility to ensure goods arrive safely to the return address. Industrial Luv is not responsible for packages that do not make it safely back to the store for an exchange.

Include a correct phone number and working email address with all correspondence so we can contact you immediately if we need further information.

You may also bring exchanges back to the store to be dealt with. We still will need your receipt for proof of purchase as well as the item(s) in question.


Return Address

Industrial Luv Products Inc.
B1 - 1933 8th Ave.
Regina, SK
S4R 1E9


Looking for Warranty Information? Click here.