Notice: Local Delivery Temporarily Unavailable
Our local delivery service will be unavailable until May 27th. In the meantime, you can still:
• Shop in-store
• Order online for in-store pickup
• Have your order shipped via Canada Post
We appreciate your understanding and continued support!
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Five-Dollar or Ten-Dollar Flat Rate
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There is a $5.00 flat-rate shipping option for those within Regina city limits or $10.00 for Regina's Outskirts.
The Outskirts are limited to White City, Emerald Park, Pilot Butte, and Grand Coulee ONLY. Other cities/municipalities/etc. will have to choose a Canada Post shipping option. (See below.)
NOTE: we only ship out orders during our regular business hours. Find our hours here.
PACKAGING
Items are shipped in plain packaging, with only basic information (name, address, and delivery instructions) on the package for your driver to deliver your order correctly.
DELIVERY
Upon completing your purchase, expect a notification (via text/email) from us to schedule a delivery time slot. Two delivery windows are available: between 2:00 PM and 4:00 PM and between 6:00 PM and 8:00 PM., Tuesday through Saturday. Your order will be delivered within the chosen time frame. Please note that the delivery time within the window depends on the volume of orders received and their locations within the city.
DELIVERY CUT OFF
Delivery cut-offs are 15 minutes before the delivery window begins.
Orders after 5:45 PM will be delivered the following day.
If you select a time window before or during which your order is completed*, it will be delivered during that same window the following delivery day.
(*Completed = funds have been received for the order, and a staff member has processed it.)
IE - If an order is placed at 4:30 PM, the next available delivery time slot would be "6:00 PM - 8:00 PM."
IE - If an order is placed at 10:30 PM, the next available delivery time slot would be "2:00 PM - 4:00 PM" the following day.
PAYMENT
Delivery orders must be paid online through PayPal (they accept all major credit cards) or through e-Transfer (to [email protected]) before the items are shipped out.
DELIVERY STYLES
Our default delivery styles will be as follows:
For Houses: we will default to leaving the package in the mailbox (or by the door if the box is too large for the mailbox) and ringing the doorbell.
Apartments/Condos: we will ring the buzzer for the suite number. Once buzzed in, we will leave the package inside by the mailboxes.
Hotels/Motels: we will leave the package at the front desk.
Businesses: we will leave the package at the front desk/reception.
NOTE: We will not be held accountable if the package goes missing/is stolen.
CANCELLED ORDERS
Items ordered online and paid for but not shipped or picked up may be cancelled. All cancelled orders are subject to a $15.00 CAD restocking fee.
LOCAL DELIVERY FEE REFUNDS
Please note the following policy regarding shipping fees for local delivery:
- Non-Refundable Shipping Fees: Shipping fees for local delivery are non-refundable if the customer opts to pick up their order from the store after paying the delivery fee.
- Reason for Policy: The shipping fee covers the processing and logistics associated with preparing the order for delivery, which are incurred regardless of whether the delivery is completed.
- How to Avoid Fees: To avoid shipping charges, if you wish to pick up your order instead of having it delivered, please select the "In-Store Pickup" option during checkout.
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CANADA POST
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Due to USA tariffs, we will only be shipping within Canada.
PACKAGING
All packages are sent using plain wrapping. Our postal return address is “IL Products,” and they are shipped from a PO Box. Contents are identified as generically as possible for customs purposes. (I.E., lingerie would be listed as “clothing”)
SHIPPING RATES
All shipping prices are live, real-time quotes provided by Canada Post.
SHIPPING AND HANDLING
We aim to dispatch your order no later than the second business day after it is received. All orders will be shipped via Canada Post. Once the order is shipped, the customer will be emailed/texted a tracking number.
INTERNATIONAL SHIPPING
Some countries may impose duties or taxes on imported goods. The purchaser is responsible for paying any such charges. Please ask your customs department for rates and limits before placing an order to avoid surprises.
CANCELED ORDERS
Items ordered online and paid for but not shipped may be cancelled. All cancelled orders are subject to a $15.00 CAD restocking fee.
Looking for Store Pick Up information? Click here.