Due to the personal nature of our products:
DEFECT EXCHANGE POLICY
Our 14-day Defect Exchange Policy is an in-house courtesy we offer to support our customers. It applies only if a product has a manufacturer's defect.
This policy is not a satisfaction guarantee. Once an item leaves our store, it is considered used, even if unopened. For health and safety reasons, products cannot be exchanged unless covered under this Defect Exchange Policy.
If you’re unsure about a product, we encourage you to ask questions before you make a purchase — we’re happy to help!
Details:
- Coverage is for manufacturer defects only.
- Valid for 14 days from the purchase date.
- Exchange is for the same item (or the closest comparable product if out of stock).
- Receipt must be present for the exchange to occur.
AFTER 14 DAYS
If a problem comes up after the 14-day Defect Exchange Policy, most toys are still covered by an extended manufacturer's warranty. These warranties are for the end user only, which means we cannot process the return on your behalf. You would need to contact the manufacturer directly and, in most cases, ship the product back to them at your own cost.
TOY WARRANTY INFORMATION
You may contact the toy's manufacturer if a problem occurs after the allotted Defect Exchange window. Check out the Warranty Page for more information.
CLEARANCE ITEMS
All clearance items are sold in "as is" condition. All sales are final on clearance merchandise.
CANCELLED ORDERS
Items ordered online, paid for, but not shipped or picked up yet, may be cancelled. All cancelled orders are subject to a CAD 15.00 restocking fee.
HOW TO MAKE AN EXCHANGE
IN-STORE
You may also bring exchanges back to the store to be dealt with. We still need your receipt for proof of purchase and the item(s) in question.
THROUGH MAIL
Mail back the goods, making sure you include all the information we will need to ensure the correct exchange or credit to your account:
Exchanges will be made within three (3) business days once the correct information and product(s) are received.
Regular mail is generally acceptable to send small items, but for orders valued over $100, we recommend using a traceable method such as registered post. It is your responsibility to ensure goods arrive safely at the return address. Industrial Luv Products is not responsible for packages that do not return safely to the store for an exchange.
Include a correct phone number and working email address with all correspondence so we can contact you immediately if we need further information.
Return Address
Industrial Luv Products Inc.
B1 - 1933 8th Ave.
Regina, SK
S4R 1E9
Canada